Refund policy

RETURNS POLICY

Shop with confidence knowing you can easily return or exchange your items. We want you to be 100% happy with your purchase from us at E-YES. In the unlikely scenario you receive a faulty item or you want to swap products, you can return it within 15 days of receipt.

We only offer refunds for having received faulty products.

In the event you are to receive an incorrect or faulty product, please contact us immediately at admin@e-yes.com.au, along with your name, order number, receipt or proof of purchase and the item/s you wish to return. All return details will be provided via email within 48 hours. 

Goods must be returned in their original condition, unworn, with tags and returned to us within 60 days of initial arrival. Failure to return items as listed above may result in the return being rejected and returned to the customer without credit. It is your responsibility to ensure the items reach our premises, so please use a trackable service to ensure your return arrives to us safely. E-YES takes no responsibility for items lost or damaged in transit while being returned. You will need to cover the postage costs yourself until goods are assessed. Once we receive your returned goods, we’ll send you an email informing you they have arrived safely. We will then inspect all returns within 2 business days to ensure they are in original condition before proceeding with the reimbursement of the item price and postage costs. However, we cannot reimburse you for an amount greater than your original postage cost. Therefore, we encourage you to use the most economical postage method for your return.

In the event that you require an exchange in style, upon receiving the product back we will send you out a replacement with the required style as soon as possible. If there is no availability, we will proceed with the reimbursement. You will be notified via email once we have received your item for exchange. 

Refund amounts for returned items will be credited to you in the payment method originally used to purchase.

E-YES is committed to providing exceptional customer service and quality products, crafted to last. Please feel free to contact us if you have any concerns regarding the shipping and returns of your purchase.

WARRANTY

E-YES guarantees its products against manufacturers' defects for a period of 6 months from the date you receive it. E-YES will replace any defective or malfunctioning product at no charge to the customer. This warranty does not cover standard wear and tear, including but not limited to: scratched lenses, accidental damage, misuse as determined by E-YES.