FAQ

Got questions about your purchase, or about other E-YES products?

Below are some of our most Frequently Asked Questions. If you can't find what you're looking for below, drop us a line at admin@e-yes.com.au.

 

How do I know if the products are the right size for me?

The Safety Glasses are one size fits most - so you should be covered! 

 

What's your exchange policy?

We want you to be totally happy with your E-YES products. 

If for any reason you're looking to exchange your products, email us at admin@e-yes.com.au and ensure you include your order number. From there, someone from our customer service team will get in touch to go through the exchange process with you.

Just note, you can only return your product for an exchange within 15 days of receipt.   

 

What's your return policy?

We only offer refunds if you have received a faulty product. If, for any other reason, you feel your product isn't right, you can ask for a credit. 

Please send an email to admin@e-yes.com.au and we will provide next steps on returning your product. Once we receive it, we will issue you with your store credit where applicable. 

You can read about our Return Policy here.  

 

What happens if I receive a faulty/incorrect item?

If you have received the wrong item, or if something is missing from your order, we apologise! Please email us straight away at admin@e-yes.com.au and we will arrange a replacement or refund for you as quickly as possible. For a faulty item, we request that you also include a photo of the fault. All return details will be provided via email within 48 hours.  

 

How long does delivery take?

You can check the estimated delivery time here. 

Please allow 1-3 business days for your order to be processed & shipped as per our shipping policy. You will then be provided with a tracking link to follow the progress of your delivery with Australia Post.

 

How can I track my order?

Australia Post is our chosen logistics partner. For shipment tracking visit Australia Post Track.

 

Do you ship overseas?

Yep, we ship internationally! You can calculate your shipping cost here. 

 

Will I have to pay for customs etc. if I'm ordering from outside of Australia?

Yes, all international customers are responsible for customs & duties within their own country. For further information, we recommend contacting your local customs office. 

 

What currency is used online?

 All prices are charged in Australian Dollars (AUD) OR New Zealand Dollars (NZD) at checkout.